Delivery/Refund Policy

Deliveries

We take orders “For Collection Only” through our website.

Should a delivery be required please contact the office number 01244 550 890 to make suitable arrangements.

Local deliveries within 20 mile radius of Buckley will be charged at £75.00 plus VAT. For deliveries outside this area please contact the office and request a quote.

Returns

Goods can be returned within 14 calendar days, in the condition and including packaging as dispatched, and receipt or invoice as proof of purchase

Please note, we cannot accept returns for flashings or other bespoke items.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). If the return is not approved we will forward details of why this is the case.

Credits to debit or credit cards may take up to seven days, dependent upon the card provider.